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System Engineer with French/Italian

Job @ Metro Systems Romania

At Metro Systems Romania, we are looking for an enthusiastic French speaker colleague to join our support team. The role involves monitoring and supervision activities, incident handling and managing critical situations by achieving customer expectations, leading action plans and effectively communicate with customers and relevant Metro Cash & Carry counterparts.
The team is based in Romania, working into an intercultural environment.

Requirements


  • University degree in information technology or comparable education
  • Knowledge of SQL language: performing queries, ability to understand basic SQL code;
  • Good command of English, both spoken and written;
  • Intermediate in French/Italian;
  • University degree in information technology or comparable education
  • Ability to communicate and collaborate efficiently
  • Ability to understand and prioritize the needs of the customer
  • High interest in continuous learning and development (new tools, technologies, methodologies)
  • Willingness to take over different roles in international and cross-functional teams
  • Self-motivation to achieve consistently high quality results
  • Ability to think out of the box and challenge the status quo
  • Openness to share knowledge and best practices with the team

Responsibilities


  • Support of METRO Group corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting;
  • Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines;
  • Diagnose and troubleshoot issues on live production environments;
  • Analyzing and solving the incidents sent by the First Level Support;
  • Assess, troubleshoot and escalate user problems to specialized teams when necessary;
  • Giving required support effectively and in accordance with priority, impact and SLAs;
  • Working in close collaboration with other teams and/or customer technical staff to ensure that service delivery to the customer is at the highest standard;
  • Identify trends and recurring incidents and document them;
  • Improve the existing knowledge base with updates and maintenance of technical documentation.

Projects

Technologies


  • SQL- knowledge
projects
schedule

Schedule

The schedule is flexible.

Metro Systems Romania

Performance, innovation and service in IT: this is what we offer around the world for METRO GROUP. With a team of 800 IT professionals working for more than 30 countries, METRO SYSTEMS Romania is innovating daily and is keen in leading METRO GROUP world of retailing into the future.

Office location

4C, Sos. Pipera Tunari

Salary

The salary is confidential and it is discussed only with the candidates.

Apply
( no account necessary )

Recruitment steps

Online technical testing
Interview (Talk with an HR consultant and a Team Leader)
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