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Support and Development Engineer

Job @ Mindit Software

Serve as the lead of the organization's Help Desk, assigning and monitoring work


  • Proven working experience in enterprise technical support
  • Good knowledge of Java
  • Solid grasp on relational database modeling and design (e.g. MySQL, Microsoft SQL Server, Oracle Database)
  • Knowledge of Web Development technologies and platforms such as HTML, CSS, JavaScript
  • Experience with web application servers (e.g. Tomcat)
  • Basic knowledge of Windows/Unix/Linux systems, utilities and scripting
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills


  • Responsible for assuring users are provided efficient and timely first and second level support on the working hours agreed in the support SOW
  • Monitors problems and follows up with assigned personnel to ensure timely resolution of problems.
  • Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found.AcÂ?Âc Accurately communicates pertinent information.
  • Assists in the development and implementation of quality improvement programs for the HelpDesk.
  • Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through.
  • Responsible for taking, routing and troubleshooting for Help Desk calls as required.
  • Solves problems and makes decisions on a daily basis relative to Help Desk responsibilities.
  • Ensures that effective Help Desk representation takes place for the coordination of work processes and projects with other participants as required.
  • Answers Help Desk calls if needed. Maintains incidents in the assigned helpdesk system; tracks open ticket activity and provides reports to specific work units on open Help Desk items.
  • Performs staff scheduling to ensure Help Desk coverage during normal business hours and on- call support as required.
  • Invokes problem escalation procedures to coordinate recovery.
  • Resolves problem situations in a professional manner.
  • Interfaces with users of technology as well as business users and management.
  • Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
  • Responsible for Updating and maintaining Help Desk and user documentation.
  • Controls that the agreed hours of the team members are complete and makes sure to cover any gaps.
  • Develops applications for our clients and the support teams.



  • Windows / Unix / Linux- basic
  • Microsoft SQL Server / MySQL / Oracle Database- advanced
  • Java- advanced
  • CSS / HTML / JavaScript- basic


09:00 - 18:00

Mindit Software

Mindit Software is an outstanding software company which solves complex needs and enforces an army of experts in highly demanding fields for sustaining successful business projects. At Mindit Software, we mind your business through outstanding software services in the areas of (but not limited to) Big Data, Mobile application and Server Solution projects.

Office location

Intrarea Ion Luca Caragiale, nr. 5

Office environment

We work in a nonconformist open space, in a house which looks like a home.


Relaxed work environment.

Where to eat

  • Ceaunul Crapat
  • Octopus
  • La Cena
  • La Copac
  • Stadio


  • Play room: a room where you can relax and/or play at the piano
  • A terrace where you can drink your coffee in the morning
  • Group activities: LearnBoost, About Me, etc


We have colleagues with more than 10 years experience, but we also have colleagues who are still students.


The salary will be discussed during the HR interview.

Extra benefits

  • Competitive salary based on experience and skills
  • 7Card subscription
  • Medicover subscription
  • Opportunity to develop in a young, dynamic team of professionals
  • Flexible working hours
  • Cool projects
  • Relaxed working environment
  • Team events (teambuildings, hangouts, Christmas party, etc.)
  • One of the coolest office spaces in Romania, in the center of Bucharest
  • The chance to express your own, innovative ideas in an organized environment
( no account necessary )

Recruitment steps

You see this recruitment announcement :)
You like what you read and want to find more
You upload your CV to apply
We call you and have a HR interview
We have a technical interview
We make you an offer you can't refuse
You become a Mindit team member